Quick start

Before you begin

Protect requires account configuration before use. Contact [email protected] to request access.

Step 1 — Access Fraud Management

From your PayMongo Dashboard, navigate to Fraud Management. You'll see four sections: Reviews, Blocked, Scores, and Rules.

Step 2 — Review default rules

Go to Rules. By default, two rules are already active:

review if risk_level: 'medium'
review if risk_level: 'high'

These send any medium or high risk transaction to your review queue automatically. You don't need to do anything to activate them — they're on by default.

Step 3 — Create your first custom rule

Select Create a Rule. Choose an action (Allow, Block, or Review), set your condition, and assign an order number. Start with a conservative rule — for example, blocking only very high-risk transactions:

block if risk_score_gte: 850

Save the rule. It will apply to all future transactions immediately.

Step 4 — Check your review queue

Go to Reviews. Any transaction that matched a review rule will appear here. Select a transaction to inspect its risk score, risk drivers, and transaction details. Once you've investigated, select Close Review to remove it from the queue.

Step 5 — Monitor the blocked list and scores

Check Blocked to see transactions automatically declined by your block rules. Check Scores to see the full risk scoring history across your transaction volume. Use both views to refine your rules over time.