Direct Online Banking (BPI and UBP) errors

What are the errors associated with Direct Online Banking payments (BPI and UBP)?

BPI Direct Online Banking Payment Errors

Error CodeCode DescriptionError Message/DetailNext Action
FTUBE002provider_otp_suspended'Your One-Time PIN has been suspended after 3 invalid attempts. Please try again after 10 minutes'The customer may retry the payment after 10 minutes.
FTUBE003provider_otp_invalid'You have entered an invalid One-Time PIN. Please try again'The customer may retry the payment.
FTUBE004provider_otp_expired'Your One-Time PIN expired. Please try again'The customer may retry the payment.
FTUBE010provider_account_insufficient_balance'You have insufficient balance in your account'The customer may retry the payment once the customer has sufficient balance.
FTUBE012provider_api_invalid_sequence'Invalid API Sequence' Reach out to [email protected]Reach out to [email protected]
FTUSE999provider_request_not_successful'We are unable to process your transaction at this time'The customer may retry the payment.

Unionbank Direct Online Banking Payment Errors

Error CodeCode DescriptionError Message/DetailNext Action
TFtransaction_failed'Transaction failed'The customer may retry the payment.
NCnetwork_issue'We're currently processing your payment due to network issues. You may check for the status of your payment by clicking the button below.'
provider_otp_suspended'You have reached the maximum failed attempts to process your OTP. Kindly wait for 24 hours before attempting to transact again.'The customer may retry the payment after 24 hours.
provider_insufficient_balance'You have insufficient balance in your account. Please top-up your account and try again.'The customer may retry the payment once the customer has sufficient balance.
transaction_failed'Invalid OTP'The customer may retry the payment.
transaction_failed'OTP request failed'The customer may retry the payment.
transaction_failed'OTP verification failed'The customer may retry the payment.