Direct Online Banking (BPI and UBP) errors

Error Code	Code Description	Error Message/Detail	Next Action
FTUBE002	provider_otp_suspended	'Your One-Time PIN has been suspended after 3 invalid attempts. Please try again after 10 minutes'	The customer may retry the payment after 10 minutes.
FTUBE003	provider_otp_invalid	'You have entered an invalid One-Time PIN. Please try again'	The customer may retry the payment.
FTUBE004	provider_otp_expired	'Your One-Time PIN expired. Please try again'	The customer may retry the payment.
FTUBE010	provider_account_insufficient_balance	'You have insufficient balance in your account'	The customer may retry the payment once the customer has sufficient balance.
FTUBE012	provider_api_invalid_sequence	'Invalid API Sequence' Reach out to [email protected]	Reach out to [email protected]
FTUSE999	provider_request_not_successful	'We are unable to process your transaction at this time'	The customer may retry the payment.

Error Code	Code Description	Error Message/Detail	Next Action
TF	transaction_failed	'Transaction failed'	The customer may retry the payment.
NC	network_issue	'We're currently processing your payment due to network issues. You may check for the status of your payment by clicking the button below.'
	provider_otp_suspended	'You have reached the maximum failed attempts to process your OTP. Kindly wait for 24 hours before attempting to transact again.'	The customer may retry the payment after 24 hours.
	provider_insufficient_balance	'You have insufficient balance in your account. Please top-up your account and try again.'	The customer may retry the payment once the customer has sufficient balance.
	transaction_failed	'Invalid OTP'	The customer may retry the payment.
	transaction_failed	'OTP request failed'	The customer may retry the payment.
	transaction_failed	'OTP verification failed'	The customer may retry the payment.