Direct Online Banking (BPI and UBP) errors
What are the errors associated with Direct Online Banking payments (BPI and UBP)?
BPI Direct Online Banking Payment Errors
Error Code | Code Description | Error Message/Detail | Next Action |
---|---|---|---|
FTUBE002 | provider_otp_suspended | 'Your One-Time PIN has been suspended after 3 invalid attempts. Please try again after 10 minutes' | The customer may retry the payment after 10 minutes. |
FTUBE003 | provider_otp_invalid | 'You have entered an invalid One-Time PIN. Please try again' | The customer may retry the payment. |
FTUBE004 | provider_otp_expired | 'Your One-Time PIN expired. Please try again' | The customer may retry the payment. |
FTUBE010 | provider_account_insufficient_balance | 'You have insufficient balance in your account' | The customer may retry the payment once the customer has sufficient balance. |
FTUBE012 | provider_api_invalid_sequence | 'Invalid API Sequence' Reach out to [email protected] | Reach out to [email protected] |
FTUSE999 | provider_request_not_successful | 'We are unable to process your transaction at this time' | The customer may retry the payment. |
Unionbank Direct Online Banking Payment Errors
Error Code | Code Description | Error Message/Detail | Next Action |
---|---|---|---|
TF | transaction_failed | 'Transaction failed' | The customer may retry the payment. |
NC | network_issue | 'We're currently processing your payment due to network issues. You may check for the status of your payment by clicking the button below.' | |
provider_otp_suspended | 'You have reached the maximum failed attempts to process your OTP. Kindly wait for 24 hours before attempting to transact again.' | The customer may retry the payment after 24 hours. | |
provider_insufficient_balance | 'You have insufficient balance in your account. Please top-up your account and try again.' | The customer may retry the payment once the customer has sufficient balance. | |
transaction_failed | 'Invalid OTP' | The customer may retry the payment. | |
transaction_failed | 'OTP request failed' | The customer may retry the payment. | |
transaction_failed | 'OTP verification failed' | The customer may retry the payment. |
Updated 15 days ago