Refunding transactions
How do I refund transactions?
Overview
PayMongo allows you to refund your customer's payments in full or partial amounts. A payment with a status of paid are the payments that can be refunded via the PayMongo dashboard or via our Public API. Kindly note that only live transactions can be refunded.
The refund will be deducted from your upcoming payout balance. The refund can't be canceled anymore when it's been requested and processed.
Payout balance
If your upcoming payout balance is not enough to cover the refund, the request will not push through until there is a sufficient balance amount.
Refunds can only be made a certain time after the payment has been made:
| Transaction type | Timespan |
|---|---|
| Debit and credit card transactions | Within 60 days from the date of payment |
| GCash transactions | Within 180 days from the date of payment |
| GrabPay transactions | Within 90 days from the date of payment |
| PayMaya transactions | Within 365 days from the date of payment |
Additional notes
• Transactions made over-the-counter cannot be refunded
• Transactions from Shopify can only be refunded through the Shopify dashboard
• Payments that have been fully refunded can no longer be disputed. Partial refunds are not applicable to GrabPay and PayMaya transactionsFeel free to explore this help center article for more information on how to create a refunds on the PayMongo dashboard.
Updated about 2 years ago