Refunding transactions

Overview

PayMongo allows you to refund your customer's payments in full, or a partial amount, to the original payment method used for a variety of reasons. A payment with a status of paid are the payments that can be refunded via the PayMongo dashboard or our Public API. Do take note that only live transactions can be refunded.

The refunded money is then deducted from your upcoming payout balance. When the refund has been made, it cannot be canceled.

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Payout balance

If your upcoming payout balance is not enough to cover the refund, the request will not be processed until there is a sufficient amount.

Refunds can only be made a certain time after the payment has been made:

Transaction type

Timespan

Debit and credit card transactions

Within 60 days from the date of payment

GCash transactions

Within 180 days from the date of payment

GrabPay transactions

Within 90 days from the date of payment

PayMaya transactions

Within 365 days from the date of payment

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Additional notes

• Transactions made over-the-counter cannot be refunded
• Transactions from Shopify can only be refunded through the Shopify dashboard
• Payments that have been fully refunded can no longer be disputed. Partial refunds are not applicable to GrabPay and PayMaya transactions

View this help center article for more information regarding refunds.

1. Create a Refund

To call for a refund, you'll simply need to create a Refund resource. If the response is successful, the refund will have been processed.

2. Monitoring Refunds through webhooks

Get notified when there are updates on the Refund resource through the use of webhooks. You can subscribe to the following events:
payment.refunded to receive notifications when your payment has been successfully refunded.
payment.refund.updated to receive notifications when the status of your refund has been updated.

To know more about receiving events with webhooks, you may refer to this link.


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