Refund errors

Error Code	Reason
provider_processing_error	Provider is unavailable or refund error on our providers end.
resource_processing_state	There is an existing processing refund, this usually happens when you call create refund multiple times for a particular payment.
resource_processing_error	Unknown error on our end.
refund_not_allowed	Shopify transactions can only be refunded through their dashboard.
parameter_invalid	Refunds are not allowed for payments with source type.
resource_not_found	When payment does not exist
livemode_mismatched	Payment livemode/testmode does not match the authentication's mode
resource_failed_state	Only payment in paid state can be refunded
resource_disputed_state	The payment has been disputed by the cardholder
resource_pending_state resource_processing_state	A previous refund request for this payment is still {processing\|pending}
allowed_date_exceeded	Not allowed to refund a {payment method type} payment after {refundable days} days.
available_balance_insufficient	Refund amount is greater than the available payout amount.
parameter_above_maximum	The value of the amount is greater than {payment.amount} or Amount is greater than the remaining refundable value. or Only full amounts are allowed to be refunded for {GrabPay\|PayMaya} payments.
parameter_below_minimum	The value for amount cannot be less than 1000 This is for stripe payments
payment_method_not_allowed	Please contact PayMongo with your transaction details to process your refund. This is for card installment.

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Due to system fixes, Union Bank of the Philippines (UBP) has temporarily disabled refunds for UBP online banking payments. Please process the refund directly to your customer outside the PayMongo platform. If you've already initiated the refund, contact support@paymongo.com so our team can manually mark it as "failed."