Overview

Some businesses may be subject to Enhanced Due Diligence (EDD) during the verification process. EDD is a deeper review process designed to meet regulatory requirements and assess higher-risk business profiles more thoroughly.

This is a standard practice for financial institutions and helps ensure the safety and integrity of PayMongo’s platform and partners.

When Is EDD Required?

If EDD is required, you may be asked to submit additional documents, such as:

Proof of source of funds
Ownership disclosures or corporate structure charts
Additional ID, Secondary licenses, or business activity verification Clarifications about how your business operates

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If your business is flagged for EDD, our team will contact you directly and explain any additional requirements.

What to Expect?

EDD may be triggered based on factors such as:

The nature of your business (e.g. certain restricted categories)
Ownership structure or country of registration
Unusual or incomplete documentation during onboarding

What to Do?

📨 Watch for an email from our team with clear instructions
📝 Prepare any requested documents promptly to avoid delays
📎 Ensure all files are clear, complete, and up-to-date

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If you believe your business might fall under this category or want to proactively clarify any details, feel free to reach out to: [email protected]