Blocked
Manage blocked cards, emails, and IP addresses
Blocked
The Blocked section allows you to manage lists of blocked entities that cannot make transactions on your account. Block cards, email addresses, and IP addresses associated with fraud.
Block List Types
| Type | Description |
|---|---|
| Cards | Blocked card numbers or BINs |
| Emails | Blocked email addresses |
| IPs | Blocked IP addresses |
Cards Block List
Viewing Blocked Cards
| Column | Description |
|---|---|
| Card | Last 4 digits or BIN |
| Reason | Why it was blocked |
| Blocked By | User who added the block |
| Date Blocked | When the block was added |
Adding a Card to Block List
- Click "Block Card"
- Enter card details:
- Full card number, or
- Last 4 digits + BIN, or
- BIN only (blocks entire range)
- Add reason
- Confirm
Block Scope
| Scope | Blocks |
|---|---|
| Specific card | One exact card number |
| BIN | All cards from that issuer |
| Card + BIN | Specific card pattern |
Email Block List
Viewing Blocked Emails
| Column | Description |
|---|---|
| Blocked email address | |
| Reason | Why it was blocked |
| Transactions Blocked | Number of attempts blocked |
| Date Blocked | When added |
Adding an Email to Block List
- Click "Block Email"
- Enter email address
- Choose blocking options:
- Exact match only
- Domain-wide (blocks entire domain)
- Add reason
- Confirm
Warning: Blocking a domain affects all emails from that domain. Use carefully.
IP Block List
Viewing Blocked IPs
| Column | Description |
|---|---|
| IP Address | Blocked IP or range |
| Type | Single IP or Range |
| Reason | Why it was blocked |
| Date Blocked | When added |
Adding an IP to Block List
- Click "Block IP"
- Enter IP address or range:
- Single IP:
192.168.1.1 - Range:
192.168.1.0/24
- Single IP:
- Add reason
- Confirm
Managing Block Lists
Searching
Search for blocked entities by:
- Card number (last 4)
- Email address
- IP address
- Reason
Removing from Block List
To unblock an entity:
- Find the entry in the list
- Click "Remove"
- Add reason for removal
- Confirm
Bulk Import
Import multiple entries at once:
- Click "Import"
- Upload CSV file with:
- Entity (card/email/IP)
- Reason
- Review imported entries
- Confirm import
Bulk Export
Export your block lists:
- Select the list type
- Click "Export"
- Download CSV file
Block List Statistics
View effectiveness of your block lists:
| Metric | Description |
|---|---|
| Total blocked | Number of entities blocked |
| Attempts blocked | Transactions prevented |
| By type | Breakdown by card/email/IP |
| Recently added | Latest additions |
Automatic Blocking
Configure automatic blocking rules:
| Trigger | Action |
|---|---|
| Chargeback | Automatically block card |
| Rejected review | Block based on rejection settings |
| Multiple failures | Block after X failed attempts |
| High risk score | Block entities above threshold |
Best Practices
| Practice | Recommendation |
|---|---|
| Document reasons | Always add clear reasons |
| Review regularly | Audit block lists monthly |
| Be specific | Block specific cards, not BINs, unless pattern exists |
| Monitor impact | Track legitimate customers affected |
| Don't over-block | Avoid blocking shared IPs (VPNs, offices) |
Common Block Scenarios
| Scenario | What to Block |
|---|---|
| Confirmed fraud | Card + Email + IP |
| Stolen card | Specific card number |
| Fraud ring | Email domain or IP range |
| Serial chargeback | Customer email |
| Bot attacks | IP ranges |
Feel free to reach out to [email protected] if you have questions about block lists!
Updated about 15 hours ago
