Overview

Need to change your password or regain access to your PayMongo account? This guide provides clear steps on how to set a new password securely, ensuring you can always manage your business with PayMongo.

Step-by-Step Guide: Changing Your Password

Follow these simple steps to change or reset your PayMongo account password:

1. Go to the Settings > Profile Page:

   • Open your web browser and navigate to Settings > Profile page.

2. On the security panel, click on 'Change Password':

   • Type in the current password and new password, and confirm password. Choose a strong, unique password.

3. Click on the update password button

4. Enter the One-Time PIN (OTP):

   • A One-Time PIN (OTP) will be sent to your registered email address. Check your inbox (and spam/junk folder).
   • Input this OTP into the designated field.

5. Once the OTP is successfully verified, your password is changed

Step-by-Step Guide: Resetting Your Password

1. Go to the PayMongo Login Page:

• Open your web browser and navigate to the PayMongo login page.

2. Click 'Forgot Password':

• On the login page, locate and click the 'Forgot your password?' or go to forgot password page

3. Input Your Registered Email:

• Enter the email address associated with your PayMongo account in the field provided.

4. Enter the One-Time PIN (OTP):

• A One-Time PIN (OTP) will be sent to your registered email address. Check your inbox (and spam/junk folder).
• Input this OTP into the designated field

5. Nominate a New Password:

• Once the OTP is successfully verified, you will be prompted to nominate and confirm your new password. Choose a strong, unique password.

Important Note

No Access to Email/Phone? If you no longer have access to the email address or phone number registered with your PayMongo account, you will need further assistance. Please reach out to [email protected] for guidance on how to regain access.

Quick Tips

• Strong Password: Always choose a strong password that combines uppercase and lowercase letters, numbers, and symbols to enhance security.
• Keep it Private: Never share your password with anyone.
• Regular Updates: Consider updating your password periodically for added security.