Business Information

Update your business details

Business Information

The Business Information section contains your company details that are shown to customers and used for account verification. Keep this information accurate and up-to-date.

Business Informatino

Business Details

Viewing Business Information

FieldDescription
Business NameYour registered business name
Business HandleYour unique PayMongo identifier
Business TypeSole proprietor, Corporation, etc.
IndustryYour business category
WebsiteYour business website
AddressBusiness address

Why It Matters

Your business name and handle are shown to customers when they pay, so make sure they're recognizable!

Updating Business Information

What You Can Edit

FieldEditableHow to Change
Business Handle✅ YesEdit directly
Website✅ YesEdit directly
Address✅ YesEdit directly
Business Name❌ NoRequest via email
Business Type❌ NoRequest via email

Changing Business Name

To change your business name:

  1. Email [email protected]
  2. Include your current business name
  3. Provide the new business name
  4. Attach supporting documents:
    • Updated business registration
    • SEC/DTI certificate
    • Valid ID
  5. Explain the reason for change

Bank Information

Viewing Bank Details

FieldDescription
Bank NameYour bank
Account NameAccount holder name
Account NumberAccount number (masked)
BranchBank branch

Updating Bank Information

⚠️

Note: You must be activated before you can change your bank account.

To update bank details:

  1. Email [email protected]
  2. Request bank account change
  3. Provide new bank details:
    • Bank name
    • Account name
    • Account number
    • Branch
  4. Attach verification:
    • Bank statement
    • Cancelled check
    • Valid ID
  5. Wait for confirmation
⚠️

Important: Notify the Onboarding team about bank changes to avoid payout delays!

Business Verification

Verification Status

StatusDescription
VerifiedAll documents approved
PendingDocuments under review
Action RequiredAdditional documents needed
RejectedDocuments not accepted

Required Documents

DocumentPurpose
Business RegistrationSEC/DTI certificate
Valid IDOwner/representative ID
Proof of AddressUtility bill, bank statement
Bank DocumentAccount verification

Uploading Documents

  1. Go to Business Information
  2. Click "Upload Documents"
  3. Select document type
  4. Upload file (PDF, JPG, PNG)
  5. Submit for review

Business Address

Address Fields

FieldDescription
StreetStreet address
CityCity/Municipality
ProvinceProvince/State
Postal CodeZIP code
CountryCountry (Philippines)

Updating Address

  1. Click "Edit"
  2. Update address fields
  3. Save changes

Business Contact

Additional Contacts

Add contacts for specific purposes:

Contact TypeUse
FinanceBilling inquiries
TechnicalIntegration support
OperationsDay-to-day matters

Best Practices

PracticeRecommendation
Keep updatedUpdate info when changes occur
Use official nameMatch registration documents
Clear documentsUpload legible documents
Notify changesInform PayMongo of major changes
Verify bankEnsure bank details are correct

Feel free to reach out to [email protected] if you have questions about business information!