Accessing Scores

To access the Blocked section in PayMongo Protect, follow these steps:

1. Log in to your PayMongo Merchant Dashboard.

   • Go to dashboard.paymongo.com and sign in with your account credentials.

2. Access Fraud Management.

   • In the main navigation menu on the left, locate and click on Fraud Management.
   • This section provides an overview of PayMongo Protect and its fraud prevention features.

3. Go to the Scores Page.

   • Under the Fraud Management submenu, click on Scores.

The Scores page lists all recent risk assessments with the following key columns:

• Score ID:
  A unique identifier for each fraud risk assessment. Click on the Score ID to view detailed information about the risk evaluation for that transaction.

• Payment Intent ID:
  Reference to the specific payment transaction that was assessed.

• Score:
  The numeric fraud risk score (ranging from 0 to 1000) assigned to the transaction. Higher scores indicate higher fraud risk.

• Decision:
  The automated decision made as a result of the risk assessment (e.g., FRAUD).

• Decision Reason:
  The main reason or risk factor that led to the decision (e.g., medium_risk, high_risk), which typically corresponds to the risk level thresholds defined for your organization.

• Created At:
  The timestamp when the risk assessment was performed.

How to Use the Scores Section

• Analyze Trends:
  Monitor risk score patterns over time to uncover spikes in fraud or emerging risky behaviors.

• Investigate Transactions:
  Click a Score ID to drill down into individual risk assessments and see which features or signals contributed most to the score.