Child Payouts
Process and track payouts to child accounts
Child Payouts
Child Payouts allows you to manage and process payouts to your connected merchant accounts. Track pending payouts, process bulk disbursements, and monitor payout history.
Dashboard Overview
The Child Payouts dashboard shows:
| Section | Description |
|---|---|
| Pending Payouts | Payouts ready to be processed |
| Processing | Payouts currently being sent |
| Completed | Successfully sent payouts |
| Failed | Payouts that encountered errors |
Payout List
View all child account payouts with:
| Column | Description |
|---|---|
| Account | Child account name |
| Amount | Payout amount |
| Status | Pending, Processing, Completed, Failed |
| Schedule Date | When payout is scheduled |
| Processed Date | When payout was sent |
Processing Payouts
Automatic Payouts
Payouts are processed automatically based on each account's schedule:
| Schedule | Processing |
|---|---|
| Daily | Every business day |
| Weekly | Selected day of week |
| Bi-weekly | Every two weeks |
| Monthly | Selected day of month |
Manual Payouts
Process payouts manually when needed:
- Select the child account(s)
- Click "Process Payout"
- Verify the amounts
- Confirm the payout
Bulk Payouts
Process multiple payouts at once:
- Select multiple accounts or "Select All"
- Click "Bulk Payout"
- Review the payout summary
- Confirm bulk processing
Payout Details
Click on any payout to view:
Payout Summary
| Field | Description |
|---|---|
| Payout ID | Unique identifier |
| Account | Recipient account |
| Gross Amount | Total before deductions |
| Platform Fee | Your commission |
| Net Amount | Amount sent to merchant |
| Status | Current payout status |
Included Transactions
List of all transactions included:
- Transaction ID
- Transaction date
- Customer name
- Gross amount
- Fee
- Net amount
Timeline
Track payout progress:
- Payout scheduled
- Processing started
- Sent to bank
- Completed
Payout Settings
Configure payout rules for child accounts:
Schedule Settings
| Setting | Options |
|---|---|
| Frequency | Daily, Weekly, Bi-weekly, Monthly |
| Day | Specific day (for weekly/monthly) |
| Cut-off time | Transaction inclusion deadline |
Amount Settings
| Setting | Description |
|---|---|
| Minimum payout | Don't process below this amount |
| Hold amount | Keep reserve in account |
| Maximum payout | Cap per payout (optional) |
Bank Details
- Bank name
- Account number
- Account holder name
- Branch code (if applicable)
Payout Status
| Status | Description | Action |
|---|---|---|
| Scheduled | Waiting for processing date | Wait or process manually |
| Pending | Ready to process | Process or hold |
| Processing | Being sent to bank | Wait for completion |
| Completed | Successfully delivered | None needed |
| Failed | Error occurred | Review and retry |
Handling Failed Payouts
When a payout fails:
- Check the failure reason
- Common issues:
- Invalid bank details
- Account closed
- Bank rejection
- Update account details if needed
- Retry the payout
Common Failure Reasons
| Reason | Solution |
|---|---|
| Invalid account | Verify bank details |
| Insufficient funds | Check platform balance |
| Bank rejected | Contact merchant's bank |
| Account closed | Get new bank details |
Reports
Generate payout reports:
Export Options
| Report | Contents |
|---|---|
| Payout summary | All payouts for period |
| Per account | Payouts to specific account |
| Failed payouts | All failed payouts |
| Detailed report | Transactions per payout |
Export Steps
- Click "Export"
- Select report type
- Choose date range
- Select accounts (or all)
- Download file
Best Practices
| Practice | Recommendation |
|---|---|
| Verify bank details | Confirm before first payout |
| Monitor failures | Check failed payouts daily |
| Maintain balance | Ensure sufficient platform funds |
| Regular reconciliation | Match with bank statements |
| Communicate delays | Inform merchants of any issues |
Feel free to reach out to [email protected] if you have questions about child payouts!
Updated about 15 hours ago
