Child Payouts

Process and track payouts to child accounts

Child Payouts

Child Payouts allows you to manage and process payouts to your connected merchant accounts. Track pending payouts, process bulk disbursements, and monitor payout history.

Dashboard Overview

The Child Payouts dashboard shows:

SectionDescription
Pending PayoutsPayouts ready to be processed
ProcessingPayouts currently being sent
CompletedSuccessfully sent payouts
FailedPayouts that encountered errors

Payout List

View all child account payouts with:

ColumnDescription
AccountChild account name
AmountPayout amount
StatusPending, Processing, Completed, Failed
Schedule DateWhen payout is scheduled
Processed DateWhen payout was sent

Processing Payouts

Automatic Payouts

Payouts are processed automatically based on each account's schedule:

ScheduleProcessing
DailyEvery business day
WeeklySelected day of week
Bi-weeklyEvery two weeks
MonthlySelected day of month

Manual Payouts

Process payouts manually when needed:

  1. Select the child account(s)
  2. Click "Process Payout"
  3. Verify the amounts
  4. Confirm the payout

Bulk Payouts

Process multiple payouts at once:

  1. Select multiple accounts or "Select All"
  2. Click "Bulk Payout"
  3. Review the payout summary
  4. Confirm bulk processing

Payout Details

Click on any payout to view:

Payout Summary

FieldDescription
Payout IDUnique identifier
AccountRecipient account
Gross AmountTotal before deductions
Platform FeeYour commission
Net AmountAmount sent to merchant
StatusCurrent payout status

Included Transactions

List of all transactions included:

  • Transaction ID
  • Transaction date
  • Customer name
  • Gross amount
  • Fee
  • Net amount

Timeline

Track payout progress:

  • Payout scheduled
  • Processing started
  • Sent to bank
  • Completed

Payout Settings

Configure payout rules for child accounts:

Schedule Settings

SettingOptions
FrequencyDaily, Weekly, Bi-weekly, Monthly
DaySpecific day (for weekly/monthly)
Cut-off timeTransaction inclusion deadline

Amount Settings

SettingDescription
Minimum payoutDon't process below this amount
Hold amountKeep reserve in account
Maximum payoutCap per payout (optional)

Bank Details

  • Bank name
  • Account number
  • Account holder name
  • Branch code (if applicable)

Payout Status

StatusDescriptionAction
ScheduledWaiting for processing dateWait or process manually
PendingReady to processProcess or hold
ProcessingBeing sent to bankWait for completion
CompletedSuccessfully deliveredNone needed
FailedError occurredReview and retry

Handling Failed Payouts

When a payout fails:

  1. Check the failure reason
  2. Common issues:
    • Invalid bank details
    • Account closed
    • Bank rejection
  3. Update account details if needed
  4. Retry the payout

Common Failure Reasons

ReasonSolution
Invalid accountVerify bank details
Insufficient fundsCheck platform balance
Bank rejectedContact merchant's bank
Account closedGet new bank details

Reports

Generate payout reports:

Export Options

ReportContents
Payout summaryAll payouts for period
Per accountPayouts to specific account
Failed payoutsAll failed payouts
Detailed reportTransactions per payout

Export Steps

  1. Click "Export"
  2. Select report type
  3. Choose date range
  4. Select accounts (or all)
  5. Download file

Best Practices

PracticeRecommendation
Verify bank detailsConfirm before first payout
Monitor failuresCheck failed payouts daily
Maintain balanceEnsure sufficient platform funds
Regular reconciliationMatch with bank statements
Communicate delaysInform merchants of any issues

Feel free to reach out to [email protected] if you have questions about child payouts!