Compliance

The Compliance section shows your account's compliance status with PayMongo's requirements and regulatory obligations. Monitor your status and complete any required actions.

Compliance Overview

Account Status

Status	Description
Compliant	All requirements met
Action Required	Items need attention
Under Review	Documents being verified
Non-Compliant	Issues must be resolved

Compliance Requirements

KYC (Know Your Customer)

Requirement	Status	Action
Business Registration	✅ Verified	-
Owner ID	✅ Verified	-
Proof of Address	⚠️ Pending	Upload
Bank Verification	✅ Verified	-

KYB (Know Your Business)

Requirement	Status	Action
Business Documents	✅ Complete	-
Industry Verification	✅ Approved	-
Ownership Structure	✅ Verified	-

Document Management

Required Documents

Document	Purpose
SEC/DTI Registration	Business verification
Government ID	Owner identification
Utility Bill	Address verification
Bank Statement	Bank account verification

Uploading Documents

Click on the requirement
Click "Upload"
Select file (PDF, JPG, PNG)
Submit for review

Document Status

Status	Description
Pending	Awaiting review
Approved	Document accepted
Rejected	Re-upload required
Expired	Renewal needed

Compliance Timeline

Review Process

Document submitted
Initial review (1-3 days)
Verification (3-7 days)
Approval or request for clarification
Compliance status updated

Renewal Requirements

Some documents require periodic renewal:

Document	Renewal Frequency
Business Permit	Annual
SEC GIS	As updated
Valid ID	Upon expiration

Risk Assessment

Transaction Monitoring

Your account is monitored for:

Factor	Description
Transaction patterns	Unusual activity
Volume changes	Significant increases
Chargeback rate	Dispute frequency
Refund rate	Return frequency

Compliance Score

Factors affecting your score:

Factor	Impact
Document completeness	High
Transaction history	Medium
Dispute rate	High
Response time	Medium

Compliance Alerts

Notifications

Receive alerts for:

Alert	Description
Document expiring	Renewal needed soon
Action required	Compliance issue
Status change	Review complete
Policy update	New requirements

Resolving Issues

Common Issues

Issue	Resolution
Document unclear	Upload clearer copy
Information mismatch	Update account details
Expired document	Upload current version
Missing information	Complete all fields

Escalation

If you can't resolve an issue:

Contact support
Explain the situation
Provide additional documentation
Request manual review

Best Practices

Practice	Recommendation
Keep documents ready	Prepare all required docs
Monitor expiration	Track renewal dates
Respond promptly	Address requests quickly
Maintain accuracy	Keep information current
Document changes	Notify of business changes

Feel free to reach out to [email protected] if you have questions about compliance!