Investigating and Closing a Blocked Item

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Beta testing phase
This is not the final version of the product, and is still subject to change.
If you are interested in early access to this feature, please contact [email protected]!

Once you click on a Review ID from the Blocked list, you’ll be taken to the Blocked Detail page. This page provides comprehensive information about the flagged transaction, empowering your team to understand why it was blocked and decide on the appropriate action.

Key Details Displayed

Field	Description
Review ID	Unique identifier for the review case.
Risk Level	Indicates the severity of risk (e.g., HIGH, MEDIUM) for this transaction as determined by PayMongo Protect’s machine learning engine.
Score	The numerical risk score (0–1000) assigned to the transaction.
Rule ID	The specific rule (default or custom) that triggered this review. Useful for tracking which fraud rule is most active or needs tuning.
Fraud Score ID	Identifier for the risk score evaluation behind this review.
Payment Intent ID	The unique ID of the processed payment (paid or failed) associated with this review.
Status	Current status of the review (e.g., Open or Closed).
Reason	The rule condition or reason why this transaction was flagged.
Live Mode	Indicates if the review occurred in live (real) mode or test mode.
Created At / Updated At	Timestamps for when the review was created and last updated.
Closed Reason	(If applicable) The reason for closing the review, shown when the review has been resolved or dismissed.
Request Payload	The raw transaction payload is displayed, providing details such as card country, amount, card type, and any other transaction metadata. This helps reviewers cross-check transaction attributes and spot anomalies.

Actions You Can Take

Close Blocked:
Once your team has completed the investigation, you can close the review for blocked item. Closing removes the transaction from the Reviews queue, marking the case as resolved. No further action is required for closed reviews.
Reference Links:
Navigate back to the Blocked list or drill down to associated Payment Intent or Score details if further investigation is needed.

Tip: Use the detail page to verify why a transaction was flagged, understand its risk context, and keep a clear audit trail for your review decisions.