Troubleshooting & FAQ

Troubleshooting

• Query returns no rows
  • Check date filters, status filters, and table/column names.
  • Verify the table’s freshness indicator to confirm data has arrived.
• Query times out
  • Narrow the time range, limit selected columns, aggregate earlier, and add LIMIT to preview.
• Result too large
  • Add or lower LIMIT. Aggregate before exporting. Split by date.
• Permissions error
  • Ask your Admin to confirm your Prism role and whether fields are masked for your plan.

FAQ

• Can I modify data with Prism?
  • No. Prism is read-only.
• Can I connect external data sources?
  • Not initially. Export results to your BI tool or spreadsheet.
• What timezone does Prism use?
  • Timestamps are in UTC; charts and schedules respect your configured timezone.
• Can I share queries with my team?
  • Yes. Save queries as organization-visible to share with teammates.
• How long are results available?
  • Temporary download links expire; rerun the query to regenerate.
• Why does Prism add a LIMIT?
  • To keep interactive queries fast and results manageable; remove or adjust after previewing.

Last updated: 2025-10-20