Reviews

The Reviews section displays transactions that have been flagged for manual review due to elevated risk indicators. Review these transactions to approve legitimate orders or block fraudulent ones.

Dashboard Overview

The Reviews dashboard shows flagged transactions:

Column	Description
Date	Transaction date and time
Transaction ID	Unique payment identifier
Customer	Customer name and email
Amount	Transaction amount
Risk Score	Calculated risk level
Status	Pending, Approved, Rejected

Risk Levels

Level	Score	Description
Low	0-30	Minimal risk indicators
Medium	31-60	Some risk indicators present
High	61-80	Multiple risk factors detected
Critical	81-100	High probability of fraud

Reviewing a Transaction

Review Details

Click on a transaction to see:

Transaction Information

Payment ID
Amount
Payment method
Date and time
Customer details

Risk Indicators

Why the transaction was flagged
Individual risk factors
Risk score breakdown

Customer History

Previous transactions
Past chargebacks
Account age

Risk Indicators Explained

Indicator	Description
New customer	First transaction from this customer
High amount	Transaction above typical range
Unusual location	Transaction from unexpected region
Multiple attempts	Several failed attempts before success
Velocity	Many transactions in short time
Card mismatch	Billing address doesn't match card
Blocked BIN	Card range with high fraud rate

Taking Action

Approve Transaction

If you determine the transaction is legitimate:

Click "Approve"
Add optional notes
Confirm approval

The transaction proceeds normally.

Reject Transaction

If you suspect fraud:

Click "Reject"
Select rejection reason
Choose additional actions:
- Block customer email
- Block card
- Block IP address
Confirm rejection

The transaction is cancelled and the customer is refunded.

Request More Information

If you need more details:

Contact the customer
Request verification (ID, proof of purchase, etc.)
Make decision based on response

Bulk Actions

Process multiple reviews at once:

Select multiple transactions
Click "Bulk Action"
Choose Approve or Reject
Confirm the action

Review Filters

Filter reviews by:

Filter	Options
Risk level	Low, Medium, High, Critical
Date range	Custom start and end dates
Amount	Above or below threshold
Status	Pending, Approved, Rejected
Payment method	Card, E-wallet, etc.

Review Queue Management

Priority Queue

Configure which transactions get priority review:

Highest risk first
Oldest first
Highest amount first

Auto-approval

Set up automatic approval for low-risk transactions:

Transactions below score threshold
Repeat customers with good history
Small amounts

Best Practices

Practice	Recommendation
Review promptly	Process reviews within 24 hours
Document decisions	Add notes for future reference
Look for patterns	Identify fraud trends
Update rules	Add rules for repeated patterns
Balance caution	Don't block legitimate customers

Feel free to reach out to [email protected] if you have questions about transaction reviews!